This paper explores the policy of crisis communication in the time of the pandemic using AI in handling COVID-19. Artificial Intelligent (AI) technologies and resources play a vital role which is used to recognize the virus and accelerating government efforts to combat COVID-19. The communication analysis is taking the vital use of AI throughout the crisis, where policymakers should encourage the sharing of information and policy for the citizens, also to communicate the information to support the decision-making process. The government faces some problems regarding the policy of crisis communication when the policies designed to tackle COVID-19 experience disobedience in the local governments and the community in implementing health protocols. This research employed a descriptive qualitative method based on the document study approach. The study results indicated that the government must also carry out a massive social campaign based on AI of related matters to COVID-19 conducted in a straightforward and easy to understand language, and if necessary, using the local language in the application base on AI to make it quickly digested down to a lower level of society.