http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21147 Mon, 06 Apr 2026 03:53:00 GMT 2026-04-06T03:53:00Z http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21845 Case study 2 : Toward Surabaya Cyber City Pramusinto, Agus; Purwanto, Erwan Agus Innovation in public service delivery and in the conduct of government affairs has long been an area of keen interest for public administration academics and government affairs practitioners alike. Sun, 01 Jan 2017 00:00:00 GMT http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21845 2017-01-01T00:00:00Z http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21844 Smart city as an upshot of bureaucratic reform in Indonesia Purwanto, Erwan Agus The implementation of e-government in Indonesia is not only limited to efforts to improve the efficiency of bureaucracy, but also achieve more comprehensive goals of increased efficiency of entire communities with the ultimate objective to boost productivity and competitiveness in facing global challenges. At the local government level, efforts to enhance overall efficiency is implementing smart city program. This article proposes a smart city program implemented in several cities in Indonesia. The main questions are: Is the smart city program able to bring about change to the lives of Indonesian citizens? What are the problems encountered by municipalities in implementing the smart city program? The research found that smart city development in a number of municipalities was aimed at two main sectors, which were governance and public services. The governance sector covered planning, regional finance management, and personnel system. Mon, 01 Jan 2018 00:00:00 GMT http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21844 2018-01-01T00:00:00Z http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21843 Ensuring the quality of basic service delivery in decentralised local governments through the Minimum Service Standard policy Purwanto, Erwan Agus; Pramusinto, Agus; Margono, Subando Agus This paper discusses the impact of the implementation of Minimum Service Standard (MSS) policy on the quality of basic services district/city governments deliver to their citizenry in Indonesia. One of the expectations of the decentralisation policy, which got underway in 1999 was to contribute to the improvement of the quality of public services. The issuing of Indonesian Government Regulation (GR) No. 65/2005, which outlined guidelines on setting and implementing MSS for all sectoral ministries was very much in line with that process. Study results obtained from a survey of the local government officials attest to the reality that most local governments are yet to implement the 15 MSS set by the 15 sectoral ministries. Some of the factors that have hampered the implementation of MSS include lack of clarity on substance of MSS policy (unclear concept of basic services and MSS; variety of approaches used in various sectoral ministries, such as input, process, output and outcome), and constraints that implementing organisations face (insufficient budget allocation and human resource capacity, unclear functional assignments, and lack of integration of MSS in local government development plans). Tue, 01 Jan 2019 00:00:00 GMT http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21843 2019-01-01T00:00:00Z http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21842 Examining the policy narratives and the role of the media in policy responses to the COVID-19 crisis in Indonesia Apriliyanti, Indri Dwi; Utomo, Wisnu Prasetya; Purwanto, Erwan Agus This paper aims to investigate the related narratives presented in the media and their role in influencing the policy-making process related to the COVID-19 response in Indonesia. This study is based on the content analysis of online news and in-depth interviews with the political advisors of the president and the minister as well as the public health experts invited into the core group of policymakers. The analysis of the narrative policy framework revealed a relationship between the government’s response and the changing tone of media coverage. The study also found that the media has become an influential platform influencing policy agenda-setting. Sat, 01 Jan 2022 00:00:00 GMT http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21842 2022-01-01T00:00:00Z