Technology Acceptance Model TAM: An analysis off Acceptance in E-Filing Services in Slemans Tax Office
Abstract
This study aims to determine the perception of society on the use of E-filling in Slemans Tax office. The purpose of this study was to determine Slemans taxpayer perception in using E-Filling. The Technology Acceptance Model (TAM) is one theory about the use of technological systems information that is considered very dominant and is generally used to explain the individual acceptance of the use of information technology systems.The population in this study were all taxpayers in Sleman Regency. The sample in this study amounted to 211 respondents. This study used descriptive respondent analysis with a purposive sampling data collection technique in which the samples in this study were selected based on the characteristics of the respondents intended use of e-filling. The data source of this research is the primary data source obtained from distributing questionnaires directly to respondents, secondary data sources in this study are observation of documents and research that supports this research. In general taxpayers have used e-filling to report their tax needs. But in terms of perceived usefulness is still sufficient, where taxpayers in using e-filling have not been maximized in using features developed by the directorate general of taxation to provide convenience in reporting taxes. Furthermore, the development of this technology aims to provide convenience to users in reporting taxes, but based on the findings of research, data shows that the perception of ease of use of e-filling is still sufficient where respondents have not felt the ease of using e-filling.Based on the analysis of the data above, the system of e-filling with the TAM (Technology Acceptance Model) approach based on user perception is still sufficient, technology acceptance is still not optimal. According to the findings of research data, e-filling user satisfaction is still sufficient and does not give satisfaction and pride.
Date
31-12-2020Author
Jap Wilson Aristo