Public service delivery is typically managed and executed by government institutions. While government institutions have employed specific measures to provide the best possible services, expected level of service still cannot be met at specific points. Egovernment applications have been used to remedy the situation, but their inability to capture specific and temporary user needs renders them ineffective in handling the situation posed by the specific needs. We propose an e-government application architecture that provides a structured way of accommodating specific and temporary needs out of standard service. The architecture is built based on the principle of free-flowing information between citizens and government. It allows a particular user request to be made during a normal service, acknowledges it as an intervention that needs specific attention from the service provider, and processes accordingly. We also describe how automation of G2C (government-to-citizen) mechanism can be designed in a cleaner and modular way. © IJASEIT.