ABSTRACT Health insurance for all Indonesian citizen has been guaranteed by the state. BPJS Kesehatan is the organizer that is established by the government in order to handle the national health insurance. The transformation of national health insurance does not have a significant difference with the prior concept when PT Askes was one of the health insurance organizers for civil servant, police, military, state officials, veteran civil servant and police/military, veteran, and families. The only difference is the broader scope of BPJS Kesehatan, which is for all Indonesian citizen. This transformation has made a slight difference in the family dentist program. There is a changing in the amount of capitation for family dentist but there is no improvement in the term of dentistry service. This research is using qualitative descriptive method, which takes place in Klaten regency. The research informants are family dentists, member of family dentist, BPJS branch Boyolali, and PDGI head office. This research has primary and secondary datas. Primary datas are the result of interviewing informants, secondary datas are the documents related with family dentist administration. The problems in this research arefirst, the transition process of the prior health insurance policy to BPJS Kesehatan. Second, the service of family dentists after the enactment of BPJS Kesehatan. Third, family dentists and patients expectation of BPJS Kesehatan. The study shows that there was a top down transformation process. Capitation system applied by the government and BPJS Kesehatan is coercive. Up until now, there is no definitive agreement between the dentists and government in regard to the amount of capitation. The dentists feel that their profession is not appreciated with the current amount of capitation, and feel that the amount is not enough to give dentistry service. There is an increased quality of service given by the family dentists in Klaten regency after BPJS Kesehatan enactment, especially in waiting room facilities and the dentists offices. Refers to five dimensions of service, family dentists service in Klaten regency is considered satisfying by the insurance participants. Patients and dentists in Klaten regency are expecting BPJS Kesehatan to be transparent in the financial term. The patients are also expecting BPJS Kesehatan to broaden the socialization of programs and family dentists service. Keyword: Quality of service, policy implementation, BPJS Kesehatan, family dentist