A Contingency Model of Conflict and Team Effectiveness
Abstract
The authors develop and test theoretical extensions of the relationships of task conflict, relationship conflict, and 2 dimensions of team effectiveness (performance and team-member satisfaction) among 2 samples of work teams in Taiwan and Indonesia. Findings show that relationship conflict moderates the task conflict-team performance relationship. Specifically, the relationship is curvilinear in the shape of an inverted U when relationship conflict is low, but the relationship is linear and negative when relationship conflict is high. The results for team-member satisfaction are more equivocal, but the findings provide some evidence that relationship conflict exacerbates the negative relationship between task conflict and team-member satisfaction. © 2010 American Psychological Association.
Date
2011Author
Shaw, Jason D. (55460624200); Zhu, Jing (56412209900); Duffy, Michelle K. (7201791053); Scott, Kristin L. (25632869300); Shih, Hsi-An (8947790700); Susanto, Ely (35932883300)
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https://doi.org/10.1037/a0021340https://www.scopus.com/inward/record.uri?eid=2-s2.0-79953087311&doi=10.1037%2fa0021340&partnerID=40&md5=275fb42255484d8804393fe5445639fc
http://digilib.fisipol.ugm.ac.id/repo/handle/15717717/21773